If your Paint 3D app on Windows 10 or 11 is stuck showing the message “We are getting the update ready for you,” it can be frustrating because you can’t use the app. This usually happens when the app needs an update but gets stuck trying to download or install it. In this blog, you’ll learn easy and effective ways to fix this problem, including checking your internet connection, updating Paint 3D through the Microsoft Store, repairing or resetting the app, and reinstalling it if needed. These steps will help you get Paint 3D working again quickly.
🛠 How to Fix It — Step by Step
1. Force-Quit Paint 3D and Reopen
- Press
Ctrl + Shift + Escto open Task Manager. - Find Paint 3D under Apps or Background processes → right-click → End task.
- Try opening it again; if it still shows the stuck message, go to the next step.
2. Clear Microsoft Store Cache
- Press
Win + R, typewsreset.exe, then press Enter — this will clear the Store cache and may fix update issues. - After it runs (Store opens automatically), retry launching Paint 3D.
3. Check for Windows Updates
- Go to Settings → Windows Update → Check for updates and install any pending updates.
- A pending system update may block app updates.
4. Reset Paint 3D App
- Go to Settings → Apps → Installed apps.
- Find Paint 3D, click the three-dot menu → Advanced options → Reset.
- Confirm and then open the app again — it should re-initialize and update properly.
5. Reinstall Paint 3D
- In the same Installed apps list, uninstall Paint 3D completely.
- Open Microsoft Store, search for “Paint 3D”, and reinstall.
- Once reinstalled, launch it — the update process should complete without hanging.
6. Use Windows Store Troubleshooter
- Go to Settings → System → Troubleshoot → Other troubleshooters.
- Find and run Windows Store Apps troubleshooter. It will detect issues with installation or updates.
- Apply any recommended fixes, then retry Paint 3D.
7. Check for Corrupted System Files
- Open Command Prompt as Administrator.
- Run:
sfc /scannow DISM /Online /Cleanup-Image /RestoreHealth - These commands fix system file corruption that may impact app updates. Restart your PC afterwards.
✅ Final Thoughts
When Paint 3D gets stuck at the “We are getting the update ready for you” screen, it’s typically an app-update freeze. Clearing the Store cache, resetting or reinstalling the app, and checking for pending Windows updates usually resolves the issue.
Once you’ve applied these steps, you should be able to open Paint 3D normally without hanging.
